Jivochat Review
To strengthen your customer support and establish a solid relationship with your customers, you need a powerful customer service platform.
No matter what industry you work in, live chat software increases business’ revenue by getting you closer to your clients.
Among the best chat programs, you can find JivoChat as it’s trendy and boosts business-customer relationships.
Keep reading our JivoChat review to find out about its features, usability, integrations, and more.
What Is JivoChat?
JivoChat is a website chat software that tracks visits, boosts conversions, and builds consumer trust.
You can communicate with visitors through various channels (like email, chatbox, telephone, WhatsApp, and more) through a single point of contact—the JivoChat app.
One of the best parts about the JivoChat live chat is that it can translate messages from over 90 languages and supports widget customization for 25 of those.
Interface
JivoChat’s interface is clean and intuitive. You can get the hang of the platform in a short time, even if you’re not tech-savvy.
Navigation is pretty simple. From the sidebar on your main screen, you can access your inbox, the phone, the stats, and the archives.
There’s a JivoChat mobile app and a desktop version, too.
The app is available for Windows, Mac, Linux, Android, and iOS devices.
Features
Thee are the JivoChat tools that can improve your online support.
Canned Responses
Your support team can create pre-written replies for commonly asked topics that they may access directly from the active chat page.
On top of that, the JivoChat chat widget lets you sneak-peek messages before you receive them, use keyboard shortcuts, translate from more than 90 languages, and see your visitors’ info on the same chat screen.
Email Management
With Jivo, replying to an email is as easy and quick as texting.
You can receive emails from your clients in your JivoChat inbox, and the program will integrate them into one single messaging timeline so you can see your full conversation history from one place.
The email integration means that you get all the perks from JivoChat features (like agents’ efficiency analytics, customer insights, collaboration tools, etc.) for emails, too, which results in shorter response times and more efficient customer service.
Callback
Sometimes it’s difficult to solve issues via chat, which is why JivoChat lets communicate via phone, too.
Your visitors just have to enter their mobile numbers on the call-request form, and the JivoChat system will automatically call you, connecting you and your customer within 30 seconds or less.
Once you’re on the line, Jivo will show you all the information you need about your caller. Such as how they found your website, the city they live in, and what page they are currently viewing.
Plus, you can text your client on the JivoChat live chat while you’re on the phone with them—you can send them links, pictures, or whatever you think will help them best.
Customer Relationship Management
Like other CRM tools, it assists you in setting up communication, developing client relationships, retaining them, getting additional orders, and ultimately improving conversion rates.
You can track the number of proposals, qualified leads, and negotiations you make.
Team Chat
JivoChat has an inbuilt team messenger feature that allows a smooth communication flow across all departments.
You can create as many groups as you like, send files, use direct mentions, and even react with the perfect gif for the occasion.
You can access the team chats from both your JivoChat mobile or desktop app.
Team Management
The program allows companies to monitor agents in real-time and offer them feedback based on their performance.
Plus, Jivo also lets you set team reminders and transfer chats between agents,
Blacklist
Even if you provide top-notch customer service, chances are you’ll still encounter trolls and hackers.
The JivoChat live chat software allows you to block troublesome visitors and trolls so that you can focus your time and energy on attending to customers who need support.
Analytics
You can track the number of missed chats, average first-time replies, proactive invitations, successful callbacks, total chats, chats from social networks, and successful incoming calls.
On top of that, JivoChat’s premium version allows you to monitor real-time website traffic and customer ratings.
It also lets you export the reports to Excel.
Integrations
As of 2021, JivoChat offers more than 20 integrations, all built to improve your customer relationship.
Jivo integrates with social media apps, like Instagram, Facebook, WhatsApp for Business, and Telegram.
Unfortunately, you can’t create chatbots on Jivo, but you can integrate them. Jivo lets you connect Dahi.ai, Chatme, Plantt, and Aimylogic chatbots to the live chat with just a few clicks. But if you want to integrate another chatbot-creating platform, you can use the API.
Other popular JivoChat integrations are Shopify, Magneto, Mailchimp, Sendinblue, BigCommerce, Drupal, Google Analytics, WordPress, Zapier, and Zoho CRM.
Plans & Pricing
JivoChat only has two plans.
Before you subscribe to the Professional plan, you can try it out for free for 14 days. If you want to cancel or downgrade, you just have to do it at least eight days before your subscription end date.
Basic – This plan is Jivo’s forever-free plan. You can use the basic plan for the first five agents. It comes with a customizable chat widget in 25 languages. Plus CRM functionality, team chats, basic stats, social media and email integrations, two-month chat history, and 24/7 customer support.
Professional – The pricing for this JivoChat plan is $29/agent/month (or $19/agent/month, if billed annually). It comes with all the basic version features plus unlimited chat history, complete visitors info, canned responses, chat transfer between agents, real-time website traffic monitoring, chatbot integrations, and full access to the built-in CRM.
Support
The company offers multi-channel support, including email, phone, and live chat. The website also has a help center that you can consult if you have a question.
The JivoChat support team operates 24/7, and—in our experience—they’re quick to respond. When we got in touch with the team, Andrew solved our issue in just four minutes.
That said, some users complain that Jivo’s support team is quick to respond but slow to follow up.
Ease of Use
The solution provides a simple way to integrate chatbots, get in touch, and analyze your customer service communications.
If you ever get lost in the app, the company offers helpful guides and tutorials.
JivoChat User Reviews
As of writing this JivoChat review, 250,562 websites are using the software, which is currently the top-rated mobile customer support app in the App store.
Jivo has a 4.8 rating on Capterra and a 4.6 rating on G2, with over 90% of users giving the platform all five stars.
The most common praises users mention in their reviews are the software’s premium features, ease of use, and integrations.
The most common complaints, on the other hand, are about JivoChat’s lack of Offline Mode, how frequently the chat box pops up on the clients’ screen, and that businesses can’t keep in touch with clients after they leave the website unless they choose to leave their phone number.
Verdict
JivoChat chat app is one of the most feature-packed customer solutions available on the market.
If you’re willing to let go of a few flaws—like challenging customizability and a few issues with analytics—the live chat program does all the stuff that you want from a customer solution software.
The program comes with easy-to-use features, including a video call function that’s pretty unique, not to mention helpful for virtual customer service interactions.
